Issue 11 | October 2011

Transformation Essentials

Considering the speed and nature of changes in the telecom market, communications service providers can’t afford to be half-hearted with their transformation initiatives. So for operators seeking a genuine reinvention of their business, what are the essential elements for a successful transformation? More...

Beyond Automation —Fostering Coordination and Innovation

Service providers are achieving levels of cost management success and service consistency never before possible due to automation. But automation alone can lead to stagnant efficiency, making customization and innovation difficult. Success comes from a balanced approach using both automated systems and human systems and capitalizing on their respective strengths. Find out how to balance your approach to automation and foster more coordination and innovation. More... 

Emerging Markets on Their Own Journey
 
Any discussion of “emerging markets" always runs the risk of suggesting the same sense of inevitable convergence on a model of operation already proven in the developed world. Francis Haysom looks at why this impression is mistaken, and how it underestimates the potential of new markets, not only to contribute to industry thinking but even to overturn the conventional wisdom of “developed world” B/OSS reliability. More...