The Works eNews from Telcordia covering insights, trends and solutions in the next generation OSS space
  Issue 4  |  September/October 2009  
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Telcordia Interactive 2009Event Preview
Telcordia Interactive is our worldwide customer and partner conference. Register today to join our OSS community next month to share experience and help shape the future. More...

 

ADAN POPE ON STRATEGY
From Trouble to Resolution: Turn Down the Volume

Play Trouble to Resolution Video More customers. More orders. More usage.  Topline revenue looks good, but as you take a closer look you see that trouble is brewing on the cost side.  As “good” volumes are growing, so are troubles, dispatches, and call center costs.  You now need a plan to not only speed resolution, but, more importantly, to reduce the volume of troubles that enter your business processes in the first place.
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Need to Stay Out of Trouble?  Start with Accurate Data.

Your network data is out of control, out of synch and you’re in hot water. You know that poor data integrity leads to order fallouts, revenue leakage, troubleshooting problems and ultimately dissatisfied customers.  Your path to accurate data starts with three steps.   More…

What’s that Burning Smell?
   
Play Workforce VideoWhen you operate a field workforce it’s easy to burn through cash to keep your operations afloat.  The field workforce is easily the largest group of employees and one of the main interfaces to the customer.  Even modest improvements in efficiency of this workforce can yield big returns but it requires nimble management of field technicians, dispatchers and their vehicles. More...

 
 
 

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