Dear Colleague,

I'm pleased to share the February / March 2009 issue of the WORKS with you. In this issue, our experts share some sound strategies for a better-performing business in these uncertain times. Whether you're challenged by transformation, next gen technology rollouts, or improving customer experience - all while keeping a close eye on OPEX and CAPEX - there's something here for you.

If you'd like to discuss any of the ideas you find in this issue, please let me know by using the "feedback" button in the right-hand margin below.

Sincerely,
Peter Schorsch
Editor, the WORKS eNews

	ADAN POPE ON STRATEGY The Path to Measurable Performance Improvement Through 2009, the specific, driving, and overriding imperative for investment in OSS will be to deliver a measurable improvement in performance across the core processes of a service provider. But wasn't "transformation" supposed to deliver that already? Telcordia OS CTO, Adan Pope, explores the truth about transformation, and the consequences for OSS strategies. More...

Business Transformation in Under a Year

Improving business performance means accelerating order-to-cash and delivering an exceptional customer experience. Watch how Telcordia helped a major convergent operator transform their business in less than a year. More...

Ensure the Return on Your FTTx Investment

Broadband access via optical fiber represents one of the most important and fastest growing technology, service and investment initiatives for any Communications Service Provider (CSP). Successful delivery of this service requires deft planning and management across a variety of disciplines. More...

Does Your Network Reach Exceed Your Grasp?

Residential broadband access is a huge and growing success. Homes, as well as consumer devices, are networked and this untamed wild of gadgets is now part of every service provider's network. Increasingly, consumers are demanding help to keep those home networks up and running smoothly. It's time to step up to home network assurance. More...

Don't Let Your Assets Cloud Business Performance

Fixed costs can land your business in a fix. Operators make huge investments in capital assets every year. But do you know where your assets are? Do you have the right ones? And are they supporting profitable services? For many CSPs, it is difficult to truly know. Armed with that information, you can then accurately assess prospective investments. More...