Dear Colleague,

Summertime reminds us that we still have half a year or so to achieve our resolutions, including those lofty business goals. We know that you have to show results in the form of reduced costs, higher revenues, happier customers, etc.    Adan Pope's "On Strategy" series takes a hard look at how you can extract measurable performance improvement from discreet operational areas of your business - from order-to-cash to trouble-to-resolution.

In this issue, we uncover the "gold in those hills" of the plan-to-provision process.  We arm you with tips on delighting customers with faster service activation and intelligent service management.  And look for new white papers and videos that shed further light on how you can meet those challenging commitments in 2009 and beyond.

Sincerely,
Peter Schorsch
Editor, the WORKS eNews

	ADAN POPE ON STRATEGY Plan-to-Provision Process:  The Hidden Opportunity Like the foundation of a home, the plan-to-provision process tends to be out of sight, out of mind.  It is the foundation for all telecom operations, with direct bearing on their costs and efficiencies.  So what are the steps that operators can take to achieve a plan-to-provision process that exerts positive impacts enterprise-wide?  More...

The Need for Speed in Service Activation

When rolling out services such as mobile, IP VPN and multi-play, faulty activation can take a toll on an operator’s bottom line.  That's because customer satisfaction is heavily dependent on speedy service activation - they demand a "first time right" experience.  We introduce an innovative approach that enables rapid service activation to ensure customer delight. More...

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Customers in a Coal Mine:
Service Management Imperatives

The proverbial canary in a coal mine warned miners of invisible but deadly dangers.  Is the loss of customer accounts your first warning sign that there is hidden trouble with your services?  We'll discuss how the customer experience, repair time and cost, and revenue can all be improved through holistic, flexible and proactive service management.  More...